Migration FAQs

Click 'n Go officially became part of the Netregistry Group on 23 June, 2011.

Click 'n Go customers will become Netregistry customers over the coming months. In the meantime, Netregistry will provide full support to Click 'n Go customers under the Click 'n Go brand.

Netregistry’s customer service department will provide support to Click 'n Go customers. For any support enquiries please fill out the enquiry form above.

It’s our understanding that there was a targeted hacker attack on the Distribute.IT network - following which the hacker caused permanent damage to backup systems as well as core services, making them impossible to restore. The following Plesk machines were irreparably damaged with no available backup:

Cyclone - 114.31.74.90
Blizzard - 114.31.74.222
Hurricane - 114.31.79.10
Drought - 114.31.79.80

If your services were hosted on either of the above servers, please call us on on 1300 638 734 or fill out this form to setup a free hosting account for you to get your website and email back online.

This service is still in the process of being restored, however SMS will be included with Netregistry Group suite of services. Contact us regarding restoration of this service for your account.

For Plesk hosting customers not permanently affected by the DistributeIT outages, the Plesk services are still running as previously and are accessible via your Plesk machine admin access URL. If you're unsure of what the URL is, please contact us by completing this form.

Hosting expiries have been extended indefinitely on all Plesk services due to the migration and current changes taking place in billing system associated with Click 'n Go. Your existing service will continue to operate past your original expiry date with no interruptions. We will notify all customers when we have imported customer hosting subscription information into our system and when we are ready to resume renewal of those subscription services.

You can log into your account via www.clickngo.com.au.

For security reasons all passwords have been reset and you will need to retrieve your new password, by entering your domain registrant email address in the login area at www.clickngo.com.au.

There is a new look order form, to allow streamlined ordering of services.

Invoices will now be generated by Netregistry Pty Ltd, Trading as Click 'n Go.

Please note that existing customer hosting accounts will not be directly linked to the new control panel during this initial stage of the migration. We are aiming to import these within one month, and will let you know as more information is made available. We have ensured that existing hosting accounts will not expire until we import them into the Console, regardless of the previous expiration date with DistributeIT. For example, if your hosting was due to expire on 10th July 2011, the expiry date will be extended until we migrate hosting accounts into the new system.

Domain names will remain the same. New hosting products will be provisioned on Netregistry’s cloud, clustered load-balanced hosting infrastructure, rather than Plesk servers. The parameters for the hosting accounts will be equivalent to the products you are accustomed to. While you are still able to purchase SSL certificates, the types of certificate have been limited to GeoTrust QuickSSL and QuickSSL Premium. No new SMS services are being sold at this time, however we are aiming to restore purchasing of these services in the near future.

Click 'n Go prices will remain the same at this time. Similarly, your renewals will be at the same rates. If there are any future changes to prices, you will be notified via email prior to the changes taking effect.

Yes, your registrar will remain as Distribute.IT.

There will be no changes to terms & conditions at this time.

The functions previously available to you in your old system will also be available in your new control panel - although, there will be a light change to the navigation. Unfortunately, at this time SMS services are not yet available in the control panel. If you require assistance in navigating the new control panel, please contact our support team for further assistance, by submitting a ticket here.

Unfortunately, there is a good chance you were on one of the irretrievable Plesk machines affected in the outage. Whilst we are trying to recover data on these machines, in the meantime we will setup a free hosting account for you upon request, and will assist in getting your business back online. Please submit a ticket to have an account created as soon as possible.

Yes. There are no changes required to these settings.

Your DNS must have been hosted on one of the affected Plesk machines. Please submit a ticket to setup a free DNS hosting service with us to get your website and email back online.

There are no changes required for your email settings.

Unfortunately there is a good chance you were on one of the irretrievable Plesk machines affected in the outage. Whilst we are trying to recover data on these machines, in the meantime we will setup a free Email hosting account for you upon request, and will assist in getting your business back online. Please submit a ticket to have an account created as soon as possible.

For all support enquiries we ask that you please submit a ticket or call us directly on 1300 638 734 for urgent matters.

You can also view the support centre for how-to instructions and up-to-date support articles.

As we have migrated across all Click 'n Go customers into the Netregistry platform, customers are now on the same infrastructure as Netregistry customers. Any notifications, changes, answers and how-to instructions regarding your services will be found in the Netregistry Support Centre. However, if you can not find the answer you're looking for you can contact us by completing this form or call us on 1300 638 734.